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Frequently Asked Questions
Your Plumbing Questions, Answered
Everything Sydney homeowners ask us most
- check_circle Licensed & Insured
- check_circle 24/7 Support
- check_circle Upfront Pricing
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Still have questions?
Our friendly team is on call around the clock - get a straight answer fast.
contact_support General
Are you licensed and insured? expand_more
Yes - Jayco Plumbing is fully licensed and insured for all residential and commercial plumbing and gas work across Sydney.
Do you charge a call-out fee? expand_more
We provide clear, upfront pricing before we start, so you know exactly what the job will cost before we begin.
What areas do you service? expand_more
All of Greater Sydney - the CBD, Inner West, Eastern Suburbs, Western Sydney, North Shore, Northern Beaches, the Hills District and Sutherland Shire.
How quickly can you get to me? expand_more
We guarantee a 60-minute response for genuine emergencies and offer same-day service for most general jobs.
contact_support Pricing & Booking
How do I book a plumber? expand_more
Call us 24/7 or book online - tell us what you need and our team will call you straight back to confirm a time.
Do you offer upfront quotes? expand_more
Yes. We provide free upfront quotes on installations and clear, agreed pricing on repairs before any work begins.
Are there any discounts available? expand_more
Yes - 10% off for seniors, $50 off your first service, and $150 cash back when you trade in an old hot water system.
Do you guarantee your work? expand_more
Always. New installations include the full manufacturer warranty plus our own workmanship guarantee. If something isn’t right, we make it right.
contact_support Emergencies
Are you really available 24/7? expand_more
Yes - day or night, weekends and public holidays. When you call, you speak directly with a licensed plumber, never a call centre.
What counts as a plumbing emergency? expand_more
Burst pipes, gas leaks, no hot water, sewer overflows, major blockages and flooding all warrant an immediate call-out.
What should I do while I wait? expand_more
Turn off the water at the mains (or the gas at the meter if you smell gas), keep clear of the affected area, and call us straight away.
contact_support Our Services
Do you work on all hot water brands? expand_more
Yes - we repair and install every major brand, including Rheem, Rinnai, Dux, Vulcan, Bosch, Aquamax and Thermann.
Can you clear any blocked drain? expand_more
Yes. We use high-pressure jet blasting and CCTV drain cameras to clear blockages and confirm a permanent fix - not a temporary patch.
Do you handle gas fitting? expand_more
Yes - our licensed gas fitters handle installations, gas heating, gas hot water, cooktops and leak detection for natural gas and LPG.
Do you do bathroom renovations? expand_more
Yes - we handle the full plumbing fit-out for your renovation, from rough-in to final fixtures, start to finish.
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