Refund Policy
Our commitment to standing behind our work
Our Guarantee
We stand behind our workmanship. If a repair or installation we have carried out fails due to our workmanship within the warranty period, we will return and make it right at no additional cost.
Requesting a Resolution
If you are not satisfied with the work performed, please contact us as soon as possible so we can inspect the issue and resolve it. We aim to address all concerns promptly and fairly.
Refunds
Where a fault cannot be reasonably rectified, a refund or partial refund may be provided at our discretion and in line with your rights under the Australian Consumer Law. Refunds do not apply to issues caused by misuse, pre-existing faults outside the scope of works, or third-party interference.
Materials & Special Orders
Certain materials and special-order items (such as specific hot water units or fixtures) may be non-refundable once ordered or installed. We will always make this clear before proceeding.
If you have any questions about this policy, please contact us.
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